Collecting your Alhambra tickets
CONCESSIONARY TICKETS: These tickets (children, senior citizens, disabled, European young people, etc.) can ONLY be collected from the ALHAMBRA TICKET OFFICE with documentary proof.
ADULTS TICKETS: If you have booked ADULT tickets online or by phone using a credit card, you can collect them from:
the CORAL DE CARBON on Calle Reyes Católicos in Granada (open Monday-Sunday, 09:00 - 19:00)
the ALHAMBRA TICKET OFFICE at the Alhambra
the TICKETMASTER CASHPOINTS at the Alhambra (next to the main ticket office)
the SERVICAIXA cashpoint at the LA CAIXA bank on Gran Vía (corner Calle Cárcel Baja) in Granada
FROM THE AHAMBRA
The ticket office at the Alhambra opens at 8:00 in the morning.
To collect your tickets, go to the room with the cashpoints to the right of the entrance. Insert the credit/debit card you used to book the tickets and your tickets will be printed.
If you don't have the credit card that you used to book the tickets with you, you will also need to pick your tickets up from the main ticket office with your booking reference number and identity card.
If someone else bought tickets for you using their credit card, you will need to collect your tickets from the main Alhambra ticket office and present:
1. a written authorization signed by that person
2. a photocopy of their ID
3. your ID
4. email confirmation of the purchase showing the reference number or localizador
This is an example of the written authorization:
"Yo Carmen Garcia Garcia con DNI 123456789 autorizo a Pepe Garcia Garcia con DNI 123456789 a retirar las entradas de la Alhambra con el localizador 12345789abc".
The best place to pick up your tickets is the from the Corral de Carbón on Calle Reyes Católicos. It is open every day from 09:00 to 19:00. In order to collect your tickets you will need the credit card you used when you bought your tickets or the puchase reference number.
It is a good idea to pick your tickets up in advance. This way you can sort out any problems before your visit and not be disappointed.
Also, if you have chosen to visit the palaces early, you can go directly to the palaces by entering through the Puerta de la Justicia (see map) instead of via the main ticket office entrance. The Puerta de la Justicia opens at 8:30 and it takes 5 minutes to get to the palaces.
Room with the cashpoints for collecting your Alhambra tickets
ICOM and ICOMOS holders
If you are a member of ICOM (International Council of Museums ) or ICOMOS (International Council on Monuments and Historical Artistic Sites), you can collect your ticket directly from the Alhambra ticket office on the day of your visit by showing your card. The card must show the name of the individual visiting the Alhambra (not an institution) and tickets are restricted to one ticket per card. It is not necessary to book in advance as a number of tickets are kept aside for card holders.